Privacy Policy
Last Updated: September 2026 - Effective Date: Immediate
At servizzGO.com ("servizzGO", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains in simple terms how we collect, use, store, and safeguard your data when you visit our website, submit service job requests, or receive matched offers from professionals.
1 Information We Collect
We collect personal data to match your job requests with suitable professionals and facilitate 3 offers:
- Account Information: Your name, email address, phone number, role type (Client or Professional), and secure login credentials provided when you sign up.
- Job Requests & Specifications: Service details described in your own words, preferred schedules, and general location details used to match your request.
- Offers & In-App Messages: Details regarding matched offers, accepted bids, and direct messages exchanged after an offer is chosen.
- Technical Information: IP addresses, device types, browser information, and access logs gathered automatically to keep our website secure.
2 Search & Natural Language Matching (Constructor.io)
We use Constructor.io ("Constructor") to power fast search suggestions and natural-language job request autocomplete when you describe what you need (e.g., typing "I need my apartment deep cleaned this Friday").
What Constructor Processes:
- Search terms, natural language prompts, and category clicks.
- Pseudonymous session identifiers and active page tags (such as `home` or `services`).
- Encrypted user IDs when you are logged in to deliver relevant matched offers.
Constructor uses this data solely to deliver accurate matching suggestions on servizzGO. Constructor never sells or shares your personal search activity with advertising companies.
3 Payment Security & Escrow Protection (Stripe)
All financial payments on servizzGO are handled directly by Stripe, Inc. servizzGO never stores full payment card numbers or security codes on our servers. Funds are held safely via Stripe Escrow Holds until your booked service is confirmed complete.
4 Cookies & Saved Preferences
We use essential cookies and browser storage to keep the website running smoothly:
Theme Settings (`theme`)
Saved in local browser storage so your choice of Light or Dark mode stays active.
Account Session Cookies
Encrypted cookies required to keep you safely signed in during your matching session.
5 When We Share Information
We do not sell your personal data. Information is only shared under these strict operational conditions:
- Between Clients & Professionals: Relevant job details and contact info are disclosed to your chosen professional once an offer is accepted so work can be completed.
- Trusted Service Infrastructure: Partners managing secure hosting, Stripe payment authorizations, and request matching (Constructor.io).
- Legal Compliance: When required by official legal processes, regulations, or court orders to protect user safety and platform integrity.
6 Your Privacy Rights & Choices
Under GDPR and local privacy laws, you hold full rights regarding your data:
- Access & Copy Data: Request a copy of the personal information stored in your servizzGO account.
- Correction & Deletion: Ask us to update incorrect details or permanently delete your account and request history.
- Marketing Preferences: Opt out of promotional emails at any time via the unsubscribe link in any message.