Help & Frequently Asked Questions
Got Questions? We have Got Answers.
Learn how natural-language matching works, how to compare 3 offers, and how Stripe escrow keeps your bookings safe without endless profile searching.
Job Requests & Comparing 3 Offers
How does servizzGO work for clients?
Instead of scrolling through hundreds of provider directory listings or calling ten different pros, you simply tell us what you need in your own words (e.g. "I need my apartment deep cleaned this Friday" or "I need a maths tutor twice a week"). servizzGO matches your request with suitable professionals who provide 3 offers for you to compare before choosing.
How much does it cost to get 3 offers?
servizzGO is 100% free for clients: zero request fees, zero booking markups. You receive 3 direct offers with clear prices and availability, and you only pay the exact rate of the offer you choose.
What details should I include when describing my job?
Keep it simple and direct! We recommend including:
- Service Type: e.g., deep cleaning, maths tutoring, haircut at home, boat charter.
- Scope or Size: e.g., 3 bedroom apartment, 2 hours/week, 8 people for boat trip.
- Timing & Location: Preferred date or time and whether it is local or online.
What services can I request on servizzGO?
servizzGO covers both On-Site Home & Personal Tasks (house cleaning, deep cleaning, mobile barbers, handyman, boat charters) and Remote Online Tasks (virtual tutoring, web development, graphic design, virtual assistance).
Safety, Escrow Payments & Messaging
Is my payment safe? How does escrow work?
Your payment is completely protected through Stripe Escrow Holds. When you accept an offer, funds are securely authorized and held. Payment is only released to the professional after you confirm the job is completed.
How do I chat with my assigned pro?
To keep your contact information private and secure, direct in-app chat unlocks automatically as soon as you accept an offer. You can share access details, project briefs, files, or location details safely inside the platform.
For Service Professionals & Freelancers
How do pros sign up, apply, and start earning?
It takes three simple steps:
- Sign Up: Create your free account in under 2 minutes.
- Apply: Submit identity verification, set your availability schedule, and pick your tier.
- Earn: Receive direct matched client requests and collect guaranteed payouts via Stripe Escrow.
Visit our Pricing & Provider Hub to learn more.
What are the membership plans and commission tiers for pros?
We offer 3 options for independent specialists and remote freelancers:
- Free Tier (EUR 0/mo): 25% commission per completed job. Ideal for getting started with zero financial risk.
- Plus Tier (EUR 49.99/mo): 15% commission, keeping 85% of your earnings.
- Pro Tier (EUR 199/mo): 6% commission + 14 Days Free Access. Keep up to 94% of earnings with priority matching.
Still Have Questions?
Our customer support team is available Monday through Friday to answer your questions about job requests, offer matching, escrow payments, or provider applications.